Privacy Policy

1. Information We Collect

Personal information

When you contact us through forms, WhatsApp, phone calls or email, we may collect:

• Full name
• Phone number
• Email address
• Company name
• Location
• Any information you choose to share with us

Non-personal information

We may automatically collect:

• IP address
• Browser type and device information
• Pages visited and time spent on the website
• Referring URLs

2. How We Use Your Information

We use your information to:

• Respond to enquiries and quotation requests
• Provide water filtration products and services
• Communicate with customers by phone, email or WhatsApp
• Improve website performance and user experience
• Monitor traffic and marketing effectiveness
• Comply with legal and regulatory obligations

3. Cookies

The site uses browser storage for preferences such as the selected theme. Google Analytics starts automatically to measure page visits and contact actions and may use analytics cookies. You can stop this measurement using “Turn off analytics” in the footer. A previous choice to decline analytics is retained, and analytics does not load when your browser sends a Global Privacy Control signal.

When active, analytics can measure page visits and actions such as opening WhatsApp or starting an enquiry. The measurement added to this site excludes enquiry text, names, phone numbers, email addresses and URL query strings. Contact actions are measured separately from enquiries received by our team.

When you send an enquiry through WhatsApp or your email application, the details you enter are handed to that service. You must complete sending there for our team to receive it.

4. Sharing of Information

We do not sell, rent or trade your personal data.

Information may be shared only with:

• Authorised internal staff
• Trusted service providers (hosting, analytics, email systems)
• Legal authorities, when required by UAE law

All parties are required to keep your information confidential.

5. Data Security

We use reasonable technical and organisational measures to protect your data from unauthorised access, misuse, alteration or disclosure. No online system is completely secure, though.

6. Online Scam, Fraud and Banking Safety (UAE)

Online fraud, phishing emails and impersonation attempts are on the rise in the UAE, so please stay alert.

Customer responsibility

Customers are responsible for:

• Checking payment details before transferring funds
• Confirming invoices through our official contact channels
• Avoiding suspicious links, attachments or payment requests

Aqua Best UAE is not liable for any loss resulting from:

• Payments made to unauthorised accounts
• Replies to fake emails, calls or messages
• Sharing OTPs or confidential banking information

7. Third-Party Links

Our website may link to third-party websites or social media platforms. We are not responsible for their privacy practices or content.

8. Your Rights

You may ask us to:

• Give you access to your personal data
• Correct or delete your information
• Stop marketing messages (withdraw consent)

You can make a request using the contact details below.

9. Children’s Privacy

Our services are not meant for children under 13. We do not knowingly collect personal information from children.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a new date.

11. Contact Information

For questions about this Privacy Policy, or to check a message or payment request, contact us directly: